TortuCenter.com (“we,” “us,” or “our”) operates the website tortucenter.com (the “Site”). We are a reseller of Pokémon cards, merchandise, and related collectibles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with us. By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
 

1. Information We CollectWe collect the following categories of information:Personal Information You Provide

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• Name, billing and shipping address, email address, phone number

• Payment information (processed securely by third-party gateways — we do not store full credit card details)

• Order notes or special instructions

• Account details if you create an account (email and password)

• Communications with us (customer support messages, reviews, etc.)

Automatically Collected Information

• IP address, browser type, device information, operating system

• Pages visited, time spent on pages, clickstream data

• Cookies and similar tracking technologies (see Section 5)

Information from Third Parties We may receive limited information from payment processors, shipping carriers, or advertising platforms.

2. How We Use Your InformationWe use the collected information to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, and transaction receipts

• Respond to your inquiries and provide customer support

• Improve our website, products, and services

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing communications (only if you have opted in; you may unsubscribe at any time)
  
   

Important Sales Policy


All sales on TortuCenter.com are final. We do not accept returns, refunds, or exchanges unless required by applicable law. Please review product descriptions and images carefully before purchasing. Pokémon products are sold as-is in the condition described.


3. How We Share Your InformationWe do not sell your personal information to third parties. We may share information in the following situations:

• With service providers who assist us (payment processors, shipping companies, hosting providers, email service providers) under strict confidentiality agreements

• To comply with law enforcement, court orders, or legal requirements

• To protect the rights, property, or safety of TortuCenter.com, our users, or the public

• In the event of a business transfer (merger, acquisition, etc.)
  
   

4. Data RetentionWe retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is typically kept for at least 7 years for accounting and tax purposes.


5. Cookies and Tracking TechnologiesWe use cookies and similar technologies to:

• Keep you logged in

• Remember your shopping cart

• Analyze site traffic and improve user experience

• Deliver personalized advertisements (if applicable)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.We also use Google Analytics and similar tools. For more information on how Google collects and processes data, visit Google’s Privacy Policy.


6. Data SecurityWe implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.


7. Your Rights and ChoicesDepending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Object to or restrict processing

• Data portability

• Withdraw consent

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.


8. Children’s PrivacyOur Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.


9. International UsersIf you are located outside the United States, please note that your information will be transferred to and processed in the United States. By using our Site, you consent to this transfer.


10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.


11. Contact UsIf you have any questions about this Privacy Policy, please contact us at: TortuCenter.com
9336 LAIT DRIVE
EL PASO TX 79925
Email: info@tortucenter.com